By subscribing to and/or using GO800 services, you agree to the following terms and conditions:
1. GO800 Terms of Service.
1.1. GO800 is provided by 2Talk Limited.
1.2. These terms of service constitute the agreement between 2Talk Limited (we or us) and the end
user (you, your or customer) of 2talk GO800 services. By activating or using any of the services,
you represent that you are of legal age to enter this agreement and that you have read and
understand the terms and conditions of this agreement.
1.3. Additional terms may apply to your use of some of our services. If so, we will tell you what
those terms are. If there is any conflict between these terms and any additional terms, the
additional terms will prevail.
2. Our Services
2.1. We are not obliged to provide services unless we accept your application. We can decide whether
or not to accept any application.
2.2. You understand that the GO800 service is not a traditional phone service and is provided on a
best efforts basis. We will use all reasonable endeavors to make our services available to you at
all times, however things beyond on control such as power outages or the performance of your
internet connection may disrupt the service we provide.
2.3. You accept that our services are not required to support emergency calls. 2talk GO800 is a non
compliant voice service.
2.4. We do not provide or support your broadband internet connection. You accept that 2talk GO800
might not be compatible with non-voice communications equipment such as home alarms, fax machines,
Sky Digital and St John Alarms.
3. Charges and payment
3.1. GO800 is provided on a prepay basis and to use our services you must have a credit balance on
your account. You must use a credit card to deposit a credit balance onto your account and this can
be done online at live.go800.co.nz
3.2. We reserve the right to change our rates from time to time and if we increase any rates we will
give you as much notice as reasonably possible. The latest rates are available on our website
www.go800.co.nz
3.3. You are responsible for your account and must pay our charges regardless of whether you or
someone else uses those services.
3.4. If you wish to raise a billing dispute you must notify us in email within 30 days of your
account being debited or you will be deemed to have waived your right to a refund.
3.5. No refunds will be provided for any unused credit balances. A credit balance for an account
that has been inactive for 6 months will be lost.
4. Using our services
4.1. You must not use our services (or permit our services to be used) in a way that: breaks any
laws or infringes anyone.s rights or in a way which is malicious, obscene or offensive.
4.2. You agree to provide us with accurate and correct information so we can provide you with the
necessary services or contact you if required from time to time.
4.3. We can suspend or restrict the services we provide you at anytime if:
i) you resell any of our services;
ii) you do not use the service sensibly and within our reasonable use guidelines set out in 4.4
below;
iii) we believe that you have breached any of our terms and conditions.
4.4. If you use the service in a way that is inconsistent with the normal use for your service or
plan we may:
i) monitor and investigate your usage; and
ii) suspend and/or withdraw the Service; or
iii) charge our standard per minute rate for additional calls
4.4 You must keep secure any password or PIN number which is used by you to access our services and
ensure that is it not disclosed to any unauthorised person. You must also change your password or
PIN number if we ask you to do so.
4.5. If your service is canceled, terminated or reallocated you will relinquish and discontinue use
of any numbers, voicemail access numbers and/or web portals assigned to you by 2talk.
5. Phone Numbers
5.1. Any phone number that we allocate to you does not become your property and does not constitute
any transfer of property rights.
5.2. If we need to change your number we will send you notification by email and give you as much
notice as possible
5.3. We can withdraw or terminate any number at any time without liability, particularly if you do
not comply with the instructions for use provided by 2talk Limited.
5.4. You may be able to port your GO800 number to another service provider. If you wish to do so you
must contact the other service provider directly and you will be responsible for completing the
Porting requirements of that service provider. We will comply with our obligations under the Terms
for Local and Mobile Number Portability in relation to the porting of your number. You will be
responsible for all costs associated with porting the number.
5.5. If your account is inactive for more than 6 months or disconnected and you have not ported the
associated phone number(s), we may at our sole discretion reallocate the numbers associated with
your account.
6. Term
6.1. We can terminate this agreement, or the provision of any service to you, immediately if you
breach any term of this agreement or if we reasonably believe that you have supplied incorrect or
misleading information to us.
6.2. If this agreement is terminated for any breach or misuse of the service, you are not entitled
to a refund for any credit balances on your account, unless agreed otherwise.
6.3. In order to terminate your service, you must open a support ticket requesting closure of your
account. You can do this via the GO live portal live.go800.co.nz. Termination will not take effect until the
end of your current prepaid month.
7. Liability
7.1. We exclude all of our liability to you in connection with us providing services to you or
failing to provide services to you. Without limiting this, we are not liable to you (and nor are any
of our officers, employees, contractors or agents liable to you):
i) if any communication is intercepted, not properly transmitted or received;
ii) for any disruptions or delays with the use of our services;
iii) for any incompatibility with other services;
iv) if any software we supply does not operate properly; and
v) for any equipment or network failures.
7.2. We are not liable to you for any fault in, delay or non-provision of services which is caused
by an event beyond our reasonable control.
7.3. If you use another service provider during any period when our service is not fully
operational, we are not liable to pay any amount you are charged by that service provider.
7.4. You acknowledge that no third party whose network or services we use to supply services to you
(nor any officer, employee, contractor or agent of such third party) is in any way liable to you in
connection with our services.
7.5. Nothing in this clause limits any rights you have under the Consumer Guarantees Act.
8. Privacy
8.1. We will collect personal information from customers to provide and provision services,
including but not limited to name, physical address, email address, contact phone number and credit
card information.
8.2. Any personal information we collect is kept at our offices at Level 4, 110 Symonds Street,
Auckland. You are entitled to see any information we hold about you, although you must pay our
reasonable charge for making it available.
8.3. We utilise the public internet and third party networks to transmit voice and other
communications and we are not liable for any lack of privacy with the service.
9. Changing these terms
9.1. We can change these terms from time to time by giving you as much notice as reasonably
possible. We will inform you of any change to our terms by emailing you by providing relevant
information on our website. The latest terms and conditions are available at www.go800.co.nz
10. Notices
10.1. We will communicate with you primarily via email. Notices to you will be sent to the email
address specified by you during sign up for service or as subsequently specified by you as your
contact email address. We may also obtain personal information from your use of our services.
10.2. If your contact email address changes you must advise us of the new details as soon as
possible.
10.3 You agree that sending a message to your contact email address is the agreed means of providing
notification. Notifications include information about the service, billing, changes to services and
other information. You are required to read any email send to your contact email address in a timely
manner to avoid any potential disruption to your service.
11. Other Matters
11.1. These terms are to be interpreted in accordance with the laws of New Zealand. Any dispute
regarding the provision of our services under these terms is to be determined by New Zealand
courts.
11.2. You must not assign your rights under this agreement. We can transfer our rights and
obligations under this agreement to anyone else. We will notify you if we do so.
11.3. A delay in exercising any right is not a waiver of that right. A failure to exercise a right
on any occasion does not prevent any subsequent exercise of that right.
